Why aren't my GPnotebook TV videos being tracked?
If the videos you are watching on GPnotebook TV are not appearing in your CPD dashboard, there are several things you can check to resolve the problem:
- Are you logged in to the GPnotebook TV site?
Before any videos can be tracked, you must be logged in to the GPnotebook TV site. This article shows you how.
- Are the videos autoplaying?
If the GPnotebook TV episodes you watch start playing automatically when you load the page, this can sometimes interfere with video tracking. If your browser autoplays a video, try pausing the video and then re-playing it to initiate the tracking functionality.
- Is the video marked as "Sponsored"?
Sponsored videos are not "trackable" – only independent episodes can be tracked in your dashboard.
- Have you watched at least 1 minute of each video?
CPD credits are assigned per minute of video watched. As such, you must watch at least 1 minute of a video before it will appear on your CPD dashboard.