Why can't I log in?

There are several reasons why you might be experiencing difficulties with logging in. In the first instance, please check the following steps:

1. Have you previously created an account with GPnotebook?
   • If you have not previously created an account on GPnotebook, then you first need to create one before you can log in. 
   • You can create an account by navigating to the GPnotebook homepage and pressing the "Register" button.
2. If you have recently created your account, have you verified your email address?
   • After completing the registration form, you should see a message indicating that your account has been successfully created and that an email with a verification link has been sent to your email address to verify your account.
   • Clicking the verification link in the email will verify your account and you should see the following message inviting you to log in:
   • If you did not receive the verification email within 5–10 minutes of creating your account, or if you need a new verification email, you can request one at: https://users.om-systems.net/verify/resend
3. Have you forgotten your password?
   • If you are trying to log in with the incorrect password, you will see the following error message:
   • You can reset your password by following the steps outlined in the "How do I reset my password?" article linked below. 
   • If you have already reset your password, but see an error message that your credentials to not match our records, please see the "Why do I see a credentials error after resetting my password?" article linked below.
4. Are you trying to log in via Univadis?
   • You can no longer log in to GPnotebook via Univadis.
   • Please see the article linked below entitled "Can I still use Univadis to access GPnotebook?"
5. If you have previously created an account and are now not able to log in, have you tried using an "Incognito" window or similar?
   • Sometimes, problems with logging in can be caused by issues with cookies (small data files that your web browser downloads from websites and stores on your computer).
   • One way to see if a cookie issue is preventing you from logging in is to try accessing the site in a private or "incognito" window. 
   • Most browsers enable you to browse the web privately, whereby the browser won't save your browsing history, cookies or site data, or information entered in forms.
   • The following articles explain how to enable incognito/private browsing:
     • Chrome: https://support.google.com/chrome/answer/95464
     • Edge: https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-e6f47704-340c-7d4f-b00d-d0cf35aa1fcc
     • Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history  
     • Safari: https://support.apple.com/en-gb/guide/safari/ibrw1069/mac
   • If you find that you can log in when browsing in private mode, then this suggests that there is a conflict with cookies or similar, and we would recommend clearing your browser's cookies and cache to enable you to log in again in future. The following articles explain how to clear your browser's cookies and cache:
     • Chrome: https://support.google.com/accounts/answer/32050
     • Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
     • Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
     • Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/14.0/mac/11.0

If you have followed the steps above and are still not able to log in to the site, please contact us using the "Ask" form. To ensure we can assist you quickly, please be sure to include the full details of the problem. 

• What page were you on when you experienced the issue? 
• Did you receive an error message? 
• If so, what did it say (or can you provide a screenshot)?