I'm seeing a "Session expired" error when I try to log in. What should I do?
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Sometimes, problems with logging in can be caused by issues with cookies (small data files that your web browser downloads from websites and stores on your computer).
- One way to see if a cookie issue is preventing you from logging in is to try accessing the site in a private or "incognito" window.
- Most browsers enable you to browse the web privately, whereby the browser won't save your browsing history, cookies or site data, or information entered in forms.
- The following articles explain how to enable incognito/private browsing:
- Edge: https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-e6f47704-340c-7d4f-b00d-d0cf35aa1fcc
- Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
- Safari: https://support.apple.com/en-gb/guide/safari/ibrw1069/mac
- Chrome: https://support.google.com/chrome/answer/95464
- If you find that you can log in when browsing in private mode, then this suggests that there is a conflict with cookies or similar, and we would recommend clearing your browser's cookies and cache to enable you to log in again in future. The following articles explain how to clear your browser's cookies and cache:
- Chrome: https://support.google.com/accounts/answer/32050
- Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
- Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/14.0/mac/11.0